Call center agent
Posted 5 months ago
- Handle inbound and outbound calls, emails, or chat interactions from customers.
- Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions.
- Document and update customer records accurately and promptly.
- Follow communication scripts and guidelines to ensure consistent service delivery.
- Meet performance targets for call quality, customer satisfaction, and productivity.
- Respond to customer inquiries and resolve issues promptly.
- Maintain accurate and detailed customer records.
- Follow call scripts and guidelines for consistent service.
- Meet or exceed performance targets for quality and productivity.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Patience and empathy when dealing with customers.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with customer service software.