Posted 9 months ago

Job Description:

  • Handle inbound and outbound calls, emails, or chat interactions from customers.
  • Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions.
  • Document and update customer records accurately and promptly.
  • Follow communication scripts and guidelines to ensure consistent service delivery.
  • Meet performance targets for call quality, customer satisfaction, and productivity.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues promptly.
  • Maintain accurate and detailed customer records.
  • Follow call scripts and guidelines for consistent service.
  • Meet or exceed performance targets for quality and productivity.

Qualifications:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Patience and empathy when dealing with customers.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and familiarity with customer service software.

Apply Online