Every Missed Call Is a Lost Patient
We answer your overflow calls and book directly into your EHR—your patients never know the difference.
When your front desk is with a patient, we pick up the phone. We schedule appointments in Eyefinity, Dentrix, ModMed, and 50+ systems. No voicemail. No callbacks. No lost revenue.
Complete Patient Operations
From answering calls to managing your schedule, we handle it all.
Medical Answering Service
Every call answered in 3 rings. Direct scheduling into your EHR, 24/7.
Learn more →Patient Recall
Bring patients back before they lapse with proactive outreach campaigns.
Learn more →No-Show Recovery
Fill cancelled slots fast with waitlist management and same-day outreach.
Learn more →Front Desk Outsourcing
Complete front desk operations without the hiring headaches.
Learn more →Virtual Medical Scribe
Real-time documentation so providers can focus on patients, not notes.
Learn more →Medical Virtual Assistant
Dedicated remote staff for insurance, billing, and admin tasks.
Learn more →Built for Healthcare Specialists
We understand your EHR, your insurance workflows, and your patients.
Optometry & Ophthalmology
Dedicated patient intake solutions for optometry and ophthalmology practices. We understand VSP vs EyeMed, medical vs routine visits, and provider scheduling preferences.
Learn moreDental
Patient intake and scheduling services designed for dental practices. From hygiene recalls to emergency appointments, we keep your chairs filled.
Learn moreVeterinary
Patient intake services that understand pet parents and animal hospital workflows. From wellness visits to emergencies, we handle it all.
Learn moreMedSpa & Aesthetics
Patient intake services designed for aesthetic practices. We understand the consultation-driven nature of medspa services and convert inquiries into bookings.
Learn moreDermatology
Patient intake for dermatology practices handling both medical and cosmetic services. We route appropriately and capture every opportunity.
Learn moreUrgent Care
Patient intake services designed for urgent care centers handling high call volumes and walk-in traffic. We triage calls, manage wait times, and maximize patient throughput.
Learn moreENT & Audiology
Patient intake services for ENT practices and audiology clinics. We handle surgical scheduling, hearing aid appointments, and complex multi-visit care coordination.
Learn moreScaling to Multiple Locations?
Centralize patient operations across 5, 50, or 500 locations. One team, consistent experience, unified reporting.
Live in Days, Not Months
Discovery Call
We learn your workflows, EHR, and pain points.
Integration
Connect phone systems and PM/EHR access.
Go Live
Full team integration in 1-4 weeks.
Trusted by 70+ Healthcare Professionals
"Honestly it was a godsend when we brought them in. You have taken a process that we were challenged with, we struggled, and once we got the little kinks figured out, you just run with it."
"It was amazing—patients and staff immediately noticed the difference. The phones were always answered, appointments stayed full, and my team in the office could focus on patients in front of them."
"The biggest thing I like about My Business Care Team is your manager. I talk directly to your managing team—they manage the remote staff. That's what I appreciate, it takes it off my plate."
"Turnover especially at the front desk is daunting. When we can systemize and use companies like My Business Care Team, we can hire for personality and take time training on the things we need them to do on the ground level. It's been phenomenal for profitability."
"From our first conversation, I felt confident this would be a great opportunity for our business to grow. Nofa and her team trained diligently to learn our office protocols with a nearly flawless transition. I highly recommend My Business Care Team."
Why This Is Different From What You've Tried
We get it. You've tried outsourcing and it didn't work. Here's why we're not like the others.
Cheap Answering Services
- Read scripts, take messages
- No EHR access—patients wait for callbacks
- Generic operators who don't know healthcare
- Patients feel like a number
$10/hr Virtual Assistants
- You train, manage, and replace them
- One person = no backup when they're sick
- You provide all the systems and processes
- High turnover, constant retraining
My Business Care Team
- Book directly into your EHR—no callbacks needed
- Managed team with backup—coverage never gaps
- Healthcare-trained—we know Dentrix, Eyefinity, Cornerstone
- Patients can't tell—we answer as your practice
Like hiring a full-time receptionist for less—without the headaches.
Frequently Asked Questions
How is this different from hiring a $10/hr VA?
VAs from gig platforms require you to train, manage, and replace them. We arrive ready-trained on optometry workflows, insurance (VSP vs EyeMed), and your EMR. You buy a managed team and results, not a person to babysit.
Do your team members actually understand healthcare?
Yes. We train specifically on healthcare workflows-insurance verification, recall protocols, and your provider preferences. This isn't generic call center staff reading scripts.
We're scaling to 5+ locations. Can you handle that?
That's exactly who we built this for. We function as your centralized intake backbone across every location-one team, one playbook, one dashboard.
What happens when someone on your team is sick?
Unlike hiring a single VA, we operate as a team with built-in redundancy. If one coordinator is out, another trained team member covers seamlessly. You never experience gaps in coverage.
Will patients know they're not talking to someone in my office?
No. We answer as your practice using your greeting. Patients experience us as an extension of your team. We're trained on your office protocols, provider schedules, and can answer questions about your practice just like your front desk would.
Explore MyBCAT
Everything you need to make an informed decision about your patient operations.
Give Your Front Desk the Backup They Deserve
Book a discovery call to see how My Business Care Team can capture the revenue you're leaving on the table.
Book Your Discovery Call